Return and Refund Policy


Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.

“Refunds will be done only through the Original Mode of Payment. Please allow for up to 45 working days for the refund transfer to be completed”.

Agricultural World Gardens is not responsible and does not guarantee refund for cases where:

  • Flowers, plants products and preserved items delivered to incorrect addresses supplied by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
  • Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
  • Product quality problems caused by improper handling by the recipient.
  • Exchanges

Order Cancellation

Agricultural World Gardens makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know. Agricultural World Gardens is will not cancel or change orders already in process at the florist, en-route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered on the same day, you can reach us +971 45 915 444 or you can select schedule delivery option during checkout. No change in delivery instructions will be entertained by Agricultural World Gardens prior to 2 working hours of the time of delivery and acknowledged by our Customer support team. Agricultural World Gardens will not cancel any order unless informed 24 hours.

Plants & Fresh Flowers no cancellation once the order is placed.

Other items eg: plant accessories – cancellation is valid till 2 hrs after the order is placed.

Last moment cancelation is not approved.

Customer must pay the delivery and packing charge.

Customer should examine the ordered items before signing the delivery note and invoice.

Apart from rules in the Terms and Conditions, any Discount Voucher issued to you by Agricultural World Gardens can be used only once and will expire thereafter, even if the order/delivery is unsuccessful.


A refund will be processed by Agricultural World Gardens in the event Agricultural World Gardens determines that the cancellation of the order is due to Agricultural World Gardens incapability of fulfilling the order.